Actualizado el 26 de junio de 2026*

Alemania, Australia, Canadá, España, Estados Unidos, Francia, Italia, Reino Unido, Singapur, Suiza

El número de seguimiento se puede encontrar en el correo electrónico de notificación de envío.

El seguimiento en línea está disponible en el siguiente sitio web: toque aquí

Estimated Delivery Time:

Orders are shipped straight and often arrive within 1-2 weeks for standard shipping , 3-4weeks for economy shipping.

If you feel your order is taking too long to arrive (over 3 weeks), please have your parcel's tracking number and verify with your local post office regarding its arrival status.

Your parcel may be awaiting delivery at the post office or in customs at the port of entry.

Potential Delays occur during busy periods, such as holidays, and tracking updates may face delays as carriers manage increased loads.

Visible shipping damages should be reported, please inform us by submitting us a "Issue Report Form" with photo via Issue Report Form within 14 days of receiving your product.

Following that, our team will confirm the damage and assist with a free exchange or a refund!

We take great care to ensure that the items we select are non-fragile, but occasionally damage may have occurred during shipping.

We use Japan Post's EMS airmail service to get your items to you in the shortest possible time, and Japan Post's cargo holds are maintained at room temperature and are not subject to extreme highs and lows, but in the unlikely event that you find a problem with an item, please contact us so we can determine if it is the product itself or the shipping process. If you feel that there is a problem with the product, please contact us.

Returns and refunds will be administered in accordance with the "Returns & Refunds Policy".

However, in some situations, local postal services may return your item to us due to unclaimed status, failure to pay import duties, customs, or other reasons.
If that happens, we will contact you to determine if you wish to arrange reshipment or not.

If you request reshipment, please note that items will be re-shipped in the same condition as they are returned to our store.

Please note that all shipping fees associated with reshipment will be the customer's responsibility.

Tasas aduaneras

Algunos países pueden exigir a los clientes el pago de tasas de importación para recibir sus paquetes. Considere cualquier tasa de importación que pueda verse obligado a pagar antes de realizar un pedido en nuestra tienda.

Lamentablemente, Sleep Well no tiene control sobre las tasas/impuestos que aplique el gobierno de su país.

Paquete abierto por la Aduana

Por ley, no podemos subestimar los envíos, todos los pedidos están marcados como "Mercancía" con el valor total del contenido escrito en una factura adjunta al exterior del paquete. Lamentablemente, no podemos incluir documentos de factura dentro de los paquetes ni enviar pedidos sin una factura. Tenga en cuenta este asunto antes de realizar cualquier pedido.

Tenga en cuenta que algunos países pueden exigir que los paquetes se abran para la inspección aduanera. Nuestra tienda no se hace responsable de las acciones tomadas por los funcionarios de aduanas, y no podemos ofrecer compensación o reemplazos por ningún artículo perdido, incautado o dañado durante la inspección.

Ofrecemos envíos económicos y estándar.

To update my address

1. Log in to your Sleep Well Account

2. Select "Profile" → "Edit Address"

*Note that changing your default address on "My account" does not update your existing orders.

3. Make sure you click the "Comfirm" of the changes

Package had shipped before updating address

Contact us for support as soon as possible.

Please notify us promptly with your order number, your name and the correct shipping address.
If the order has already been shipped, upon its arrival at a local postal office in your country, please proceed with updating the shipping address and arrange for the item to be forwarded to the correct address.

In the event that the item is returned to us due to an incorrect shipping address, we will contact you to arrange for reshipment.

Please note that all shipping fees associated with returns will be the customer's responsibility.

Payment Methods

Sleep Well accepts payments using the methods listed below.

・Credit card (Visa, MasterCard, American Express, JCB, Diners Club)

・Apple Pay

・Google Pay